Terms of Service
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These terms govern access to the cargonode.app website and use of the CargoNode service. They are the general conditions: what applies to an individual customer — the modules switched on, the limits, the fees, the term — is set out in the offer that customer signed and, in case of any divergence, that offer prevails. Version 1.0. This English text is provided for convenience only: in case of any discrepancy, the Italian version prevails.
Who provides the service
CargoNode is provided by IVEMIND Società Cooperativa Sociale, registered office at Via Werner von Siemens 23, 39100 Bolzano (BZ), Italy. Tax code and VAT number IT03138990217, company register REA BZ-235349, certified email ivemindscs@pec.it (“IVEmind”).
By using the site or the service you accept these terms. If you accept them on behalf of a company, you declare that you have the authority to bind it.
What the service is
CargoNode is management software delivered as SaaS: it runs in a browser and on a handheld scanner, and is not installed on the customer’s servers. The base of the product is warehouse operations — receiving, put-away, picking, packing, shipping, transfers, counts, lots and serial numbers — and it is active in every configuration.
Around that base the agreed modules are switched on: sales, accounting, analytics and third-party logistics. Alongside the modules, the contract sets the limits of the customer’s space: the number of warehouses, users, connectors and owners, and the monthly order volume. Modules and limits can be changed during the relationship by agreement between the parties.
The obligations imposed by Italian law — delivery notes, VAT registers, valued statutory stock records, lot traceability, issuing the electronic invoice — are part of the base and do not depend on which modules are switched on.
Activation, user accounts and credentials
Access is through named user accounts, created by the customer or on its instructions. The customer is responsible for the confidentiality of credentials, for the accounts it creates and for the activity carried out in its own space; it must promptly revoke access that is no longer needed and report to us any unauthorised use it becomes aware of.
Accounts are personal. Sharing one between several people exposes the data and makes the audit trail unreliable, and that trail is one of the things the service is built on.
Permitted use
The service must be used in compliance with the law and with third-party rights. The following are prohibited in particular: attempting to reach another customer’s space or components not intended for the customer; circumventing the agreed limits and the authorisation checks; bulk automated extraction that degrades the service for others; reselling or making the service available to parties not covered by the contract.
The application programming interfaces and programmatic access keys are subject to the same obligations: they are a different way of using the same service, not a wider permission.
Customer data
The data the customer enters remain the customer’s. IVEmind acquires only the rights of use needed to run the service: to host, process, back up and restore them.
In relation to those data IVEmind acts as data processor under Article 28 GDPR, on the basis of the data processing agreement signed with the contract; the customer remains the controller and must inform its own data subjects and hold the necessary legal bases. The full picture is in the Privacy Policy (https://cargonode.app/en/privacy/).
The customer is responsible for the accuracy and lawfulness of the data it loads, including records and history imported from previous systems.
Electronic invoicing and tax obligations
CargoNode produces the required documents and generates the electronic invoice XML file in the Italian FatturaPA format. Transmission to the Sistema di Interscambio, the tax authority’s exchange system, is optional and is switched on customer by customer: a customer that configures a provider sends from within the service and receives the outcomes there; a customer that does not downloads the XML file and transmits it however it prefers, which is a perfectly legitimate way to work.
Long-term legal archiving of tax documents, which Italian law requires for ten years, is not part of the service. Where it is needed it is carried out by the provider the customer chooses, under the contract signed with that provider.
Tax obligations remain the customer’s. The service prepares, computes and keeps the necessary data, but it does not replace the customer or its accountant in judging whether a transaction is fiscally correct.
Availability, maintenance and support
IVEmind adopts appropriate technical and organisational measures to keep the service available, but does not guarantee uninterrupted, error-free operation. Planned maintenance is announced with reasonable notice; urgent work needed for security or data integrity may happen without notice.
Any guaranteed service levels, support response times and dedicated channels apply if and to the extent they are set out in the signed offer.
Fees
The fees, their frequency and the methods and terms of payment are those set out in the offer the customer accepted. There is no public price list: the service is sized on the agreed modules and limits, and every offer is built on the specific case.
Non-payment, once a deadline given in a formal notice has passed without effect, allows the service to be suspended as set out below.
Intellectual property
The software, the documentation, the trademarks, the domain names and every other component of the service remain owned by IVEmind or its respective licensors. The contract grants the customer a non-exclusive, non-transferable right of use limited to the term of the relationship.
The customer may not decompile, disassemble or otherwise attempt to derive the source code of the service, except within the limits that law makes mandatory.
Suspension and termination
IVEmind may suspend access in the event of a serious breach of these terms, a concrete risk to the security or integrity of the service and of other customers, or non-payment. Suspension is limited to what is necessary and is notified to the customer.
On termination, for any reason, the customer’s data remain available for export within the agreed period and are then deleted as described in the Privacy Policy (https://cargonode.app/en/privacy/), subject to retention obligations imposed by law.
Warranties and limitation of liability
The service is provided “as is” and “as available”. To the extent permitted by law, IVEmind’s liability is limited to direct and foreseeable damages and is in any case capped at the fees paid by the customer in the twelve months preceding the event that caused the damage.
Indirect damages, loss of profit, damage from business interruption and loss of data not attributable to IVEmind are excluded. No limitation applies in cases of wilful misconduct or gross negligence, nor in cases where the law does not allow limitations.
The customer must keep copies of the data it considers critical outside the service as well, to the extent that losing them would cause harm that cannot otherwise be remedied.
Changes to these terms
IVEmind may update these terms for regulatory, technical or organisational reasons. Material changes are notified to customers with reasonable notice; a customer that does not accept them may terminate within the period stated in the notice. The date at the top of the page shows the latest revision.
Governing law and jurisdiction
These terms are governed by Italian law. The Court of Bolzano has exclusive jurisdiction over any dispute, subject to mandatory consumer-protection rules where applicable.
Contact
Commercial and contractual enquiries: sales@ivemind.com. Personal data matters: privacy@ivemind.com. Certified email: ivemindscs@pec.it.
IVEMIND Società Cooperativa Sociale, Via Werner von Siemens 23, 39100 Bolzano (BZ), Italy.